{"id":2972,"date":"2025-05-01T21:47:30","date_gmt":"2025-05-01T19:47:30","guid":{"rendered":"https:\/\/gruenig.werbequelle.de\/service-2\/customer-service\/"},"modified":"2025-12-29T14:10:57","modified_gmt":"2025-12-29T13:10:57","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/gruenig.werbequelle.de\/en\/service\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section preset--group--divi-section--divi-background--default preset--module--divi-section--default\">\n<div class=\"et_pb_row_0 et_pb_row et_pb_gutters3 et_block_row preset--group--divi-row--divi-background--default preset--module--divi-row--default\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough preset--group--divi-column--divi-background--default preset--module--divi-column--default\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-background--default preset--group--divi-text--divi-font-header--default preset--group--divi-text--divi-font-body--p3ap1n3p96 preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h1>Customer Service<\/h1>\n<\/div><\/div>\n\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-background--default preset--group--divi-text--divi-font-header--default preset--group--divi-text--divi-font-body--p3ap1n3p96 preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p>Maximum performance and safety for the continuous operational readiness of your GR\u00dcNIG machines and equipment<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section preset--group--divi-section--divi-background--default preset--module--divi-section--default\">\n<div class=\"et_pb_row_1 et_pb_row et_pb_gutters3 et_block_row preset--group--divi-row--divi-background--default preset--module--divi-row--default\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough preset--group--divi-column--divi-background--default preset--module--divi-column--default\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-background--default preset--group--divi-text--divi-font-header--default preset--group--divi-text--divi-font-body--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>Address<\/h2>\n<p>GR\u00dcNIG Industriemaschinen GmbH<br \/>Paul-Joseph-Strasse 19<br \/>64658 F\u00fcrth\/Erlenbach (Odw.)<br \/><a href=\"https:\/\/www.google.com\/maps\/dir\/\/Paul-Joseph-Stra%C3%9Fe+19,+64658+F%C3%BCrth\/@49.6630753,8.6619082,20905m\/data=!3m1!1e3!4m8!4m7!1m0!1m5!1m1!1s0x4797df3403cd8363:0x23d487ea2827e242!2m2!1d8.7446227!2d49.6631515?entry=ttu&amp;g_ep=EgoyMDI1MDUxMS4wIKXMDSoJLDEwMjExNDU1SAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">Directions in Google maps<\/a><\/p>\n<p>E-mail: <a href=\"mailto:info@gruenig.de\">info@gruenig.de<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--4pzb045v9t_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-button--4pzb045v9t\" href=\"tel:+4962532023410\" data-icon=\"\ue00b\">+49 6253 20234-10<\/a><\/div>\n<\/div>\n\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_2_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough preset--group--divi-column--divi-background--default preset--module--divi-column--default\">\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module preset--group--divi-image--divi-background--default\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/gruenig.werbequelle.de\/wp-content\/uploads\/2025\/09\/Expert-Service-header.webp\" width=\"1500\" height=\"500\" srcset=\"https:\/\/gruenig.werbequelle.de\/wp-content\/uploads\/2025\/09\/Expert-Service-header.webp 1500w, https:\/\/gruenig.werbequelle.de\/wp-content\/uploads\/2025\/09\/Expert-Service-header-1280x427.webp 1280w, https:\/\/gruenig.werbequelle.de\/wp-content\/uploads\/2025\/09\/Expert-Service-header-980x327.webp 980w, https:\/\/gruenig.werbequelle.de\/wp-content\/uploads\/2025\/09\/Expert-Service-header-480x160.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1500px, 100vw\" class=\"wp-image-1561\" alt=\"Expert Service header\" \/><\/span><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-text--divi-background--default preset--group--divi-text--divi-font-header--default preset--group--divi-text--divi-font-body--default preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2>Service Request \/ Order<\/h2>\n<p>Please use this form if you already own a GR\u00dcNIG machine.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_code_0 et_pb_code et_pb_module dwp-form preset--group--divi-code--divi-background--default\"><div class=\"et_pb_code_inner\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3073-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3073\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2972#wpcf7-f3073-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3073\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3073-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"dwp-form\">\n\t<div class=\"dwp-form-row\">\n\t\t<div class=\"dwp-form-column\">\n\t\t\t<p><b>Please fill in:<\/b>\n\t\t\t<\/p>\n\t\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"anfrage-bestellung\"><span class=\"wpcf7-form-control wpcf7-radio radio-special\"><span class=\"wpcf7-list-item first last\"><input type=\"radio\" name=\"anfrage-bestellung\" value=\"Request: We request a non-binding service offer for the execution of the work specified below regarding the following GR\u00dcNIG machine.\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Request: We request a non-binding service offer for the execution of the work specified below regarding the following GR\u00dcNIG machine.<\/span><\/span><\/span><\/span><\/label><br \/>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"anfrage-bestellung\"><span class=\"wpcf7-form-control wpcf7-radio radio-special\"><span class=\"wpcf7-list-item first last\"><input type=\"radio\" name=\"anfrage-bestellung\" value=\"Order: We hereby order the execution of the work entered below on the following GR\u00dcNIG machine.\" \/><span class=\"wpcf7-list-item-label\">Order: We hereby order the execution of the work entered below on the following GR\u00dcNIG machine.<\/span><\/span><\/span><\/span><\/label>\n\t\t\t<\/p>\n\t\t\t<p><label> Machine type<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Maschinentyp\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Maschinentyp\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label> Machine number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Maschinennummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Maschinennummer\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label> Year of manufacture<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Baujahr\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"Baujahr\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label> The following customer service work is involved<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"arbeiten\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"arbeiten\"><\/textarea><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><b>Desired location for the work to be carried out<\/b>\n\t\t\t<\/p>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"durchfuehrungsort\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"durchfuehrungsort\" value=\"At the factory of GR\u00dcNIG Industriemaschinen GmbH in 64658 F\u00fcrth\/Erlenbach (Odw.)\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">At the factory of GR\u00dcNIG Industriemaschinen GmbH in 64658 F\u00fcrth\/Erlenbach (Odw.)<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"durchfuehrungsort\" value=\"At the invoice address or place of execution specified below\" \/><span class=\"wpcf7-list-item-label\">At the invoice address or place of execution specified below<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t\t<p><b>Invoice address:<\/b><br \/>\n<label>Customer no. (if available)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"kundennummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"kundennummer\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Company<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"firma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p>Title*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"anrede\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"anrede\" value=\"Mr.\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Mr.<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"anrede\" value=\"Ms.\" \/><span class=\"wpcf7-list-item-label\">Ms.<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t\t<p><label>First name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"vorname\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Last name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nachname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nachname\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Street \/ House no.*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"strasse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"strasse\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Postal code*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"plz\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"plz\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>City*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ort\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ort\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Country<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"land\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"land\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Phone*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefon\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Fax<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fax\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"fax\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>E-mail*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Website<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"webseite\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"webseite\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><b>Place of execution (if different from invoice address):<\/b>\n\t\t\t<\/p>\n\t\t\t<p><label>Company<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"firma-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p>Salutation<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"anrede-aus\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"anrede-aus\" value=\"Mr.\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Mr.<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"anrede-aus\" value=\"Ms.\" \/><span class=\"wpcf7-list-item-label\">Ms.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t\t<p><label>First name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vorname-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"vorname-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Last name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nachname-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nachname-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Street \/ House no.<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"strasse-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"strasse-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Postcode<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"plz-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"plz-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Location<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ort-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ort-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Country<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"land-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"land-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefon-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefon-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t\t<p><label>Fax<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fax-aus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"fax-aus\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--jmemf3ey8p\"><div class=\"et_pb_text_inner\"><p>* Fields marked with an asterisk must be completed. Please note our <a href=\"\/datenschutz\/\" target=\"_blank\" rel=\"noopener noreferrer\">privacy policy.<\/a> <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":2968,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2972","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/pages\/2972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/comments?post=2972"}],"version-history":[{"count":2,"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/pages\/2972\/revisions"}],"predecessor-version":[{"id":3358,"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/pages\/2972\/revisions\/3358"}],"up":[{"embeddable":true,"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/pages\/2968"}],"wp:attachment":[{"href":"https:\/\/gruenig.werbequelle.de\/en\/wp-json\/wp\/v2\/media?parent=2972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}